Hi hina.azhar,

please follow the steps below to verify initial configuration is properly setup:

Active Directory Credential Info (Domain Name, Username, Password) should be correct on Server RDP Port under Execution tab (in Assistant Settings) should match the one in the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp\PortNumber Open Advanced System Setting (App from Windows Search), under Remote tab, ensure a checkbox should be checked to use "Network Level Authentication" for remote connections If above three conditions meet and it still doesn't work, then we need two types of logs. Agent Logs in debug level (Can be found in LocalAppData: C:\Users%USER%\AppData\Local\OpenBots Inc\OpenBots Agent\Logs\Agent Logs) RDP Logs (Follow the instructions below) To generate the RDP logs, create the following System Environment Variables, attempt to run an unattended job, and collect the RDP Logs (file) from "%LocalAppData%\OpenBots Inc\Unattended Logs" (directory) Environment Variables (System): WLOG_APPENDER=FILE WLOG_FILEAPPENDER_OUTPUT_FILE_NAME=RDP-Logs.txt WLOG_FILEAPPENDER_OUTPUT_FILE_PATH=%localappdata%\OpenBots Inc\Unattended Logs\ (Note: Use Absolute Path to the directory) WLOG_LEVEL=DEBUG

​Please make sure to share requested logs and follow the above instructions.

Thanks!