Support > Forums > OpenBots Studio > OpenBots Agent cannot connect to the cloud server

OpenBots Agent cannot connect to the cloud server

Danny Moldenhauer

  • Reporter
  • Calender Icon August 02,2021 at 9:01 AM

Which cloud server address do I need to enter? I use the OpenBots cloud server and have the URL: https://cloudserver.openbots.io/

This forum has 182 topics, 482 replies, and was last updated 8 days ago by Nataly Alvarado

Nataly Alvarado

  • Participant
  • Calender Icon August 03,2021 at 2:50 PM

Danny,

The Cloud feature was recently added to the suite of tools available for OpenBots. Based on the shared image, the Agent version you have installed does not support Cloud connection. Please, install the latest Studio/Agent version (v1.5.3) found on our website: Downloads - OpenBots

Once installation is complete, you'll be able to see the "Orchestrator" field and set it to "OpenBots Cloud Server".

Danny Moldenhauer

  • Participant
  • Calender Icon August 03,2021 at 6:41 AM

Hey, sorry but i cannot find this setting. OPenBots Agent setting

Nataly Alvarado

  • Participant
  • Calender Icon August 02,2021 at 9:29 PM

You can find this setting on the OpenBots Agent application. Above the Server URL field, it is set as "On-Premises" as default.

Danny Moldenhauer

  • Participant
  • Calender Icon August 02,2021 at 3:50 PM

Where can I find this setting?

Nataly Alvarado

  • Participant
  • Calender Icon August 02,2021 at 3:24 PM

Danny,

Please, confirm that the in the Agent application, the Orchestrator type dropdown is set as "OpenBots Cloud Server"

Danny Moldenhauer

  • Participant
  • Calender Icon August 02,2021 at 3:10 PM

I have tried. When I enter the organization, the error message: Invalid URL. The URL format could not be determined.

Nataly Alvarado

  • Participant
  • Calender Icon August 02,2021 at 2:34 PM

Hi Danny,

In the case of Cloud Server, you will not use the Server URL. Instead, indicate the Organization under which the Cloud Subscription is made.

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