Support > Forums > OpenBots Studio > Native Browser Extension is not responding, please make sure it's installed and enabled. Try restarting the browser engine.
May 03,2023 at 4:49 AM
Hi Team,
We have observed that when we are using Native Browser command, the objects doesn't capture due to an extension error but we have installed the browser extension.
Could you please assist us for below mentioned error.
ERROR: "Native Browser Extension is not responding, please make sure it's installed and enabled. Try restarting the browser engine."
Thank You
This forum has 317 topics, 687 replies, and was last updated 4 months ago by Nataly Alvarado...
July 01,2024 at 5:46 PM Thanks for submitting your support request. I am attaching the Native Browser Extension guide, please make sure to follow the detailed steps to configure the extension properly.
Let me know if the issues persists after following the guide, so we can take a deeper look.
Thanks!
June 27,2024 at 12:48 PM I am having the same issue with Firefox. Chrome works fine, but the apparently the Firefox extension is not working correctly. The path to the Native Browser executable is correct.
August 01,2023 at 3:04 AM Thank you for your solutions
May 04,2023 at 4:58 PM Hi Irshad Ahamed, Thanks for the update. It could be a misconfiguration with the extension path. Please follow below steps to confirm: Navigate to C:\Users%UserName%\AppData\Local\OpenBots Inc\OpenBots Studio\Extensions in your file explorer Open com.openbots.chromeserver.message-manifest.json file in a text editor Check the "path" value, make sure that the path is valid. For example, if the manifest indicates that path: "C:\Program Files (x86)\OpenBots Inc\OpenBots Studio\Extensions\NativeServer\OpenBots.NativeServer.exe", then the OpenBots.NativeServer.exe executable should be present at the indicated path If path is incorrect, please modify the path value in the manifest file to match the actual executable location. Save changes Restart Chrome
Please let me know the results
May 04,2023 at 4:52 PM Hi Irshad Ahamed,
Thanks for submitting your support request. I am attaching the Native Browser Extension guide, please make sure to follow the detailed steps to configure the extension properly.
Let me know if the issues persists after following the guide, so we can take a deeper look.
Thanks!
May 04,2023 at 7:56 AM facing the same issue even I have installed the browser extension with correct version.
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