Support > Forums > OpenBots Server > Server Installation Issue

Server Installation Issue

Pranav Mehta

  • Reporter
  • Calender Icon May 13,2021 at 5:30 PM

Hello All!

Just before completing installtion of OpenBots server I am getting an error popup saying 'ODBC -timeout exceeded'.

Please do let me know if there are ways to counter this and proceed towards successful installtion.

Thanks!!

This forum has 40 topics, 141 replies, and was last updated 7 days ago by Nataly Alvarado

Nataly Alvarado

  • Participant
  • Calender Icon May 24,2021 at 11:24 AM

Hello!

The error is related to the SQL express connection. I would recommend installing SQL Server Management Studio (SSMS) in order to verify that the OpenBots Server database was able to install properly. You can download SSMS from this link: Download SQL Server Management Studio (SSMS)

In addition, you can contact our support group. We offer support packages to better assist troubleshoot specific issues. Please, find more information on the following link: OpenBots Support

Bcca Sun

  • Participant
  • Calender Icon May 19,2021 at 7:07 AM

Hello Nataly,

I use your recommend as below but I still got ODBC timeout issue. Please let me know if there are another way we can do for this issue, thanks.

Open your machine Services. Verify that SQLServer (SQLEXPRESS) is running If Service is not marked as �Running�, Start the service. If service does not exist, install SQLExpress from Microsoft�s website: SQL Server Downloads Once service is running, open an admin command prompt or admin PowerShell and restart IIS using command: iisreset

Nataly Alvarado

  • Participant
  • Calender Icon May 14,2021 at 2:44 PM

Hello,

That error message indicates that .Net dependencies were not installed properly. Please follow the below steps:

    <li>Install .Net Core Hosting Bundle from Microsoft�s website. For Server version 1.4, make sure you choose ".NET Core 3.1" and select "Hosting Bundle" under "ASP.NET Core Runtime 3.1.15" <a href="https://dotnet.microsoft.com/download/dotnet">.NET Downloads</a> </li>
    
    <li>Once Hosting Bundle installation is complete, open an admin command prompt or admin PowerShell and restart IIS using command: iisreset</li>
    <li>Navigate to http:\\localhost:81\ and check if server site loads successfully </li>
    

Pranav Mehta

  • Participant
  • Calender Icon May 14,2021 at 11:53 AM

Hello Nataly,

I am able to install openbots server with installer. However, I cannot access http:\localhost:81
A page with error message pops up,

Error Message: HTTP Error 500.19 - Internal Server Error The requested page cannot be accessed because the related configuration data for the page is invalid.

Error Code: 0x8007000d

Kindly suggest me a work around to this.

Thanks.

Pranav Mehta

  • Participant
  • Calender Icon May 14,2021 at 11:36 AM

Hello Nataly,

I was able to install server through installer. However, I can not access http://localhost:81/ A page with below error is encountered at http://localhost:81/

Error Message: HTTP Error 500.19 - Internal Server Error The requested page cannot be accessed because the related configuration data for the page is invalid.

Error Code: 0x8007000d

Note: I restarted IIS from admin command prompt as well but no luck with it.

Do suggest any solution to this

Thanks

Nataly Alvarado

  • Participant
  • Calender Icon May 13,2021 at 9:00 PM

Hello Pranav,

the error indicates that SQLExpress is not accessible. Please, reference the following steps:

  • Open your machine Services. Verify that SQLServer (SQLEXPRESS) is running
  • If Service is not marked as �Running�, Start the service. If service does not exist, install SQLExpress from Microsoft�s website: SQL Server Downloads
  • Once service is running, open an admin command prompt or admin PowerShell and restart IIS using command: iisreset

Keep me updated!

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