Support > Forums > OpenBots Server > Agent on server shows disconnected, while Openbots Agent desktop shows online and connected.

Agent on server shows disconnected, while Openbots Agent desktop shows online and connected.

Umaema Ashraf

  • Reporter
  • Calender Icon April 17,2023 at 5:13 PM

I am unsure of how to get the agent on server to get reconnected again, I have tried to disconnect and reconnect to see if it will change the status but to no avail. The aotomation was connected prior for two weeks without any issues as well. So I am unsure of what may have changed.

This forum has 65 topics, 191 replies, and was last updated 9 months ago by Ghouse Shaik

Nataly Alvarado...

  • Participant
  • Calender Icon April 17,2023 at 7:47 PM

The following steps were followed to resolved reported problem:

​- Disconnect Agent

  • Quit Agent application
  • Stop OpenBotsSvc service
  • Delete settings files located at: C:\Users%User%\AppData\Local\OpenBots Inc\OpenBots Agent
  • Delete Connected Agents file located at: C:\Program Files (x86)\OpenBots Inc\OpenBots Studio\OpenBots Agent\OpenBots.Agent.Service
  • Start OpenBotSvc service
  • Open Agent and reconnect

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